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Datapak Services- Now Primed for ISO Certifications

During the first week of July 2016, a dedicated team of employees from Datapak began a seminar with delegates from the Michigan Manufacturing Technology Center. This seminar, which spanned a total of 80 hours led to Datapak receiving certificates of compliance for ISO 9001:2016 and ISO 13485:2016. These levels of compliance place Datapak within reach of ISO certification.

While some may read the information above and nod their head with approval, others may just see letters and random numbers. For anyone unfamiliar, the acronym ISO stands for the mouthful “International Organization of Standardization,” and according to ISO’s website:

“(ISO) brings together experts to share knowledge and develop voluntary consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.”

So why does ISO matter? ISO matter? Simply put, international standards are what keep almost everything in our world consistent, reliable and above all, safe. Again, ISO states:

“(international standards) give world-class specifications for products, services and systems to ensure quality, safety and efficiency.”

 ISO will argue that when things don’t work as they should, it often means that standards are absent.

If you are sitting at a desk with a computer, take a second to look at your keyboard. If you have become comfortable with its layout, design and functionality, then you can thank the ISO standard 9995, which “defines a framework for the layout of all alphanumeric and numeric keyboards.”

If you have enjoyed milk at any point in your life, then you can thank the ISO standard 6785, which “specifies a method for the detection of Salmonella in milk and milk products.”

To shed light on Datapak’s decision to pursue ISO 9001 and ISO 13485 certifications, Client Service representative Dave Buck responded-

“The initial reason Datapak began working towards ISO certification  was due to a client, MC10. This client is currently working towards the goal of having their product become a registered medical device. In order for any business  to take part of the design, manufacturing or distribution of a registered medical device, they must be ISO 13485 certified. This certification specifies requirements for a quality management system regarding medical devices.”

Regarding ISO 9001 certification, which specifies requirements for a quality management system, Buck stated-

“It was only logical for Datapak to also pursue ISO 9001 certification in addition to ISO 13485. With the 9001 certification, we will bring proof to any current or future client our ability to provide services which meet industry regulatory requirements.”

Datapak’s next steps towards the ultimate goal of ISO 9001 and 13485 certifications are to continue creating internal ISO management systems. Buck stresses the importance of robust documentation regarding all steps leading up to the eventual hiring of a 3rd party ISO auditor. These data trails will provide proof that Datapak has and will continue to uphold all ISO standards.

Datapak has set an internal goal of July 2017 to become ISO 9001 and ISO 13485 certified.

Get your holiday ducks in a row

ducks-in-a-row-1316756-1919x1275While the calendar says August, most e-commerce businesses are already knee-deep in holiday planning. Here at Datapak Services Corporation, we’ve been managing the e-commerce marketing and fulfillment (as well as the retail distribution) side of the holidays for nearly 30 years. In that time, we’ve learned a thing or two about helping businesses have a smooth holiday selling season. If you haven’t begun your holiday prep, here are a few tips to help you get your holiday ducks in a row!

TIP #1 – Forecast and monitor
Holiday shoppers do not have the patience for out of stock or back ordered items – period. Use sales forecasting and inventory monitoring to ensure you have an appropriate supply of products to last throughout the holiday shopping season (and remember that the holiday season does not end December 25).

First, take a look at the last few years of holiday sales data. Then, review year-over-year trends. Use that historical sales data to forecast what your holiday sales may look like. Be sure to take into consideration what marketing and special promotions you have planned for the holidays as well.

During the peak holiday months, keep a close eye on inventory levels. If you use a fulfillment warehouse, stay in regular communication with them and monitor inventory reports. If you do run out of a product, be sure your website reflects that immediately and customer service representatives are also notified.

TIP #2 – Communicate, communicate, communicate
Communication – to your customers and business partners – is always important. But at the holidays, when stress levels and customer expectations are high, it can be even more critical.

Live in the spirit of sharing with your vendors. Share your marketing plans, inventory changes, shipping information, etc. This helps set clear expectations and allows for vendors to plan their work appropriately.

Make sure all customer communications are working properly and up-to-date. Polishing automated customer emails now allows you to focus your efforts on more urgent situations that are bound to come up during the busy holiday season.

TIP #3 – Note selling and shipping dates
There are several key selling dates to keep on your calendar for the holiday season. In addition to the well-known ones, such as Black Friday (November 25), Small Business Saturday (November 26), and Cyber Monday (November 28), others to make note of are Green Monday (December 12) and Free Shipping Day (December 18).

Establishing realistic, up-front shipping time frames and costs with customers can help avert concerns before they begin. Review the annual holiday shipping schedules for UPS, FedEx, and the United States Postal Service (not posted online yet). Then, adjust your shipping guidelines as appropriate.

Every year, the holiday season seems to begin earlier than the last. Proper planning will pay off not only for you, but your customers as well.

Contact us today for more information about how Datapak can help with your holiday season.

Welcome to our new website

Thank you for visiting!

Datapak LobbyWith this new website as our primary communications vehicle, we’re excited to begin sharing more about what we do for our clients and their customers. We’re also excited to highlight more about the people here at Datapak who make so much happen every day.

Datapak is full of entrepreneurial-minded people who love helping businesses exceed their goals and grow.  As we’ve done for hundreds of clients over the years, we’re looking forward to sharing our knowledge and expertise earned through 28 years of experience as a leading partner for commerce.

Whether you have a startup company and need order management and fulfillment basics or you’re with an established, growing brand, we invite you to explore resources we’ll share here over the coming months.

In the meantime, we hope you’ll spend some time learning more about us:

Our history – We’re a Michigan startup success story. It all started with a young programmer who was eager for a challenge.

Our Story

We don’t just do many things. We have expertise in core areas.

What We Do

We’re energized by the growth of our clients’ brands.

Thanks for visiting!