Core Capabilities for Government

Core Competencies

Datapak Services Corporation (Datapak) is a marketing and order fulfillment solutions company providing efficient, scalable and custom services on behalf of our clients in an array of industries. Powered by continually-enhanced technology and 25+ years of experience, we have deep expertise in order management, fulfillment services, customer service, technology solutions, website development and marketing solutions.

Datapak-facilityWe’ve earned our reputation as a trusted, turnkey provider due to customizable and detailed reporting and real-time communication built upon a robust, proprietary technology platform. Our in-house, highly-skilled IT team regularly builds customized solutions to maximize operations and profitability to support our clients in meeting their varied goals. This technological core has fostered the growth of our data management capabilities and our standout website, eCommerce, software, technological and digital marketing development services. Well-known, global brands such as Conair, Walt Disney Studios Home Entertainment, Warner Brothers, Proctor & Gamble and Too Faced Cosmetics are among the many clients that call Datapak a key partner.

CAPABILITIES

Order management & reporting

Datapak’s proprietary order management system is continually enhanced to streamline processes and provide detailed, real-time reporting and data analysis tools that empower our clients to make strategic business and marketing decisions.

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Fulfillment services

Datapak-distribution-1From our 250,000 square feet of warehousing space, Datapak provides flexible pick and pack services from small, high-volume items to larger cargo for direct-to-consumer and B2B clients. We also manage many regulated items; we are FDA registered.

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Web development, technology solutions and marketing services

Datapak has an experienced website and technology solutions development team providing a full spectrum of web and marketing tools which employ the latest industry best practices. For 15 years, we’ve built and grown countless informational and eCommerce websites – from simple sites for startup companies to substantial catalog stores for global brands. Datapak is PCI Level 1 compliant; all Datapak-hosted websites are backed by SSL Certification. We also have expertise in application development, mobile app development, platform integrations and database management.

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Customer care services

Daily, the Datapak call center efficiently manages high volumes of calls and email messages on behalf of clients. Communication with clients and thorough staff training ensure solid communication with our clients’ key stakeholders. Our call center relies on our technology platform, frequently customized to maximize the results for each client. From basic informational inquiries to complicated programs and detailed transactions, our staff effectively manages communication of varying complexity with ease.

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Data management

Our custom technology platform and skilled data-entry team ensures high marks on accuracy and speed for our clients’ data-entry needs.

DIFFERENTIATORS

•    Technological powerhouse: Our highly-skilled, in-house IT department successfully completes, on a regular basis, complex integrations and delivers custom, technological solutions propel client business growth.
•    Order management and distribution expertise & efficiency: With 25+ years of experience, Datapak has processed 20+ million orders, worth more than $1 billion in sales. Our real-time processing kickstarts the fulfillment process within 5 minutes of order placement; 99% of orders are shipped within 24 hrs.
•    eCommerce experts: Datapak has been building and hosting effective eCommerce sites employing the latest, best practices for 15 years; today, more than half of our business is eCommerce related.
•    Trusted partner: Some of the world’s most respected consumer brands rely on Datapak for order fulfillment, technology solutions, web development and marketing solutions.

PAST PERFORMANCE

•    Proctor & Gamble special projects – Datapak provided effective fulfillment services for this leading pharmacuetial company’s special, direct-to-consumer campaigns.
•    State of Michigan – Datapak is a trusted data-entry partner for a State of Michigan agency. With high performance marks on accuracy and deadline adherence, we’ve successfully delivered hundreds of thousands of electronic records.

DUNS #:  199616004 – CAGE CODE: 5UNS9 – NAICS CODES: 425110, 493110, 518210, 541511, 541614, 541860, 561421
FDA registered – PCI Compliant Level 1
1000 Austin Court – Howell, MI 48843 – DatapakServices.com

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