Customer Care

Brand protectors, brand growers

We’re much more than a call center. We’ve successfully served as the first point of contact for consumers on behalf of our clients in an array of industries for more than 25 years. Daily, our Customer Care team efficiently manages high volumes of calls and email messages on behalf of our clients. Constant communication with clients and frequent, thorough staff training ensures true-to-the-brand communication with our clients’ most important stakeholders. Every brand experience and goal is different; that’s why we always deliver custom messaging and approaches to best serve our clients.

Believers in the power of exceptional customer care

Datapak knows the critical role customer service plays in the customer experience and the growth of our clients’ brands. We rely on the Datapak Order Management and Fulfillment systems for fast and accurate access to client, customer and order information. From basic order status inquiries to information requests for complicated programs, our staff effectively manages communication of varying complexity with ease.

Ecommerce customer service pros

As one of the first companies in the order management and fulfillment industries to bring ecommerce to clients in 2000, Datapak is exceptionally knowledgeable about how to care for customers in the rapidly-evolving and diverse world of direct to consumer ecommerce. We always consider our clients’ brands, product offerings, customer demographics and particular needs as we communicate with customers.

Customer retention

Our industry-renowned save-the-sale programs have resulted in millions of dollars of earned revenue and customer retention value for our clients over the years.

Other services

  • Data entry:  We’ve successfully transferred millions of physical documents into electronic records. Our technology team developed custom tools to ensure high levels of data-entry accuracy and efficiency.
  • Special projects: Contact us!