We Believe in the Power of Exceptional Customer Care
As one of the very first companies in the order management and fulfillment industries to bring ecommerce to clients in 2000, Datapak is exceptionally adept at providing high-quality customer care in the rapidly evolving world of direct-to-consumer ecommerce. Since our inception, our top priority has always been to carefully consider our clients’ brands, product offerings, customer demographics and particular needs as we communicate with customers.
Our Support Team Is Taking Care of Business—Your Business
So much more than a call center, the Datapak customer support team successfully serves as the first point of contact for your customers. Daily, our customer care team efficiently manages high volumes of calls and email messages on behalf of all our clients. Consistent communication with our clients and extensive staff training ensures communication with your customers always stays on target with the goals of your brand. We believe every brand is unique; that’s why we’ve made it our business to deliver customized messaging to best serve each of our clients.
Great Communication Doesn’t Have to Be Complicated
From basic order status inquiries to information requests for complicated programs, Datapak can effectively manage communication of varying complexity with ease. Our staff has been extensively trained to understand the critical role customer service plays in the customer experience and the growth of our clients’ brands. We rely on the Datapak Order Management and Fulfillment systems for fast and accurate access to client, customer and order information.
We Pay Careful Attention to Customer Retention
In today’s highly competitive marketplace, having access to a strategic customer retention plan is a priority of the utmost importance. Datapak’s industry-renowned save-the-sale programs have resulted in millions of dollars of earned revenue and customer retention value for our clients over the years.
Data Entry You Can Depend On
Our technology team develops customized tools to ensure high levels of data-entry accuracy and efficiency. We’ve successfully transferred millions of physical documents into electronic records to make accessing data easy for all our clients.